Orchard Remote

Orchard Remote Customer Privacy Policy

Orchard Remote’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by Orchard Remote anytime you interact with Orchard Remote, such as when you visit our website, when you purchase Orchard Remote services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Orchard Remote, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about.

Publicly displayed information is public
If you use a bulletin board or chat room on an Orchard Remote website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. Orchard Remote is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Orchard Remote will collect that information from your interaction and the information will become publicly available.

When we disclose your information
Orchard Remote takes your privacy very seriously. Orchard Remote does not sell or rent your contact information to other marketers.

With our service providers, vendors, and strategic partners
There are also times when it may be necessary for Orchard Remote to make certain personal information about you available to companies that Orchard Remote has a strategic relationship with or that perform work for Orchard Remote to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Orchard Remote’s policies, except if we inform you otherwise at the time of collection. For example, when you purchase and activate your support service, you authorize Orchard Remote and its messging network to exchange the information that you provide during the process to provide you with service. Without such information being made available, it would not be possible for you to receive support, provide us feedback to improve our services, or access certain services, and content on the Orchard Remote website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
Orchard Remote takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

The Orchard Remote remote screen control use Secure Sockets Layer (SSL) encryption for all support sessions. Doing so protects the confidentiality of your screen contents while it's transmitted over the Internet.

If you have questions or concerns about Orchard Remote’s Customer Privacy Policy or data processing, please use the email addresse below to contact us. Orchard Remote will respond to your inquiry within 30 days.

privacy@orchardremote.com

Orchard Remote may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Copyright © 2010 Orchard Computer LLC All rights reserved.
Orchard Computer LLC, 1900 W Nickerson St. Ste. 116-239, Seattle, WA 98119, USA.

Updated on 1/17/08